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WELCOME TO SALOON DOORS EMPORIUM
America’s #1 source for saloon doors.

FAQ:

QUESTIONS ABOUT ORDER PLACEMENT

1.       Do you offer custom sized and styled cafe doors?

Yes, we can custom make louvered or solid wood cafe door sets. Simply call us for a price quote. We will need to know what your finished door opening measurement is, what height you want your door to be and what wood species you are interested in. 

2.       How do I know what café door size to order?

We offer the three most common door sizes:  30, 32 or 36 inch widths. 

All of our café doors are prefit which means they are specifically made for the finished door opening they are sized for all while taking in space allowances for hinge installation and a center gap between the panels to allow for proper panel swing. 

Therefore, if your finished door width measures 32 inches, then you would order the 32 inch café door set. 

3.       My door opening is slightly smaller than the door sizes you offer.  What are my options?

First, please contact us with your specific finished door opening measurement so we can discuss the options with you.  However, in general, you have the following option:

With the louvered door sets only, up to ½ inch can be trimmed off the right and left vertical stiles or edges of the panels.  This will allow you a 2 inch variation between your door opening and our door sizes available.

Please note that while trimming the max of ½ inch off the vertical stiles does not affect the structural integrity of the café door, it will expose the inner wood dowels.  This will only be visible if the panels are stained instead of painted and only when held in the opened position.

If you do not have the know-how or tools to trim the panels yourself, we offer a “trim service” for an additional $35 charge.  Please contact us for details.

4.       My door opening is slightly larger than the door sizes you offer.  What are my options?

First, please contact us with your specific finished door opening measurement so we can discuss the options with you.  However, in general, you have the following option:

Decorative wood trim pieces or spacers can be installed to the necessary thickness under each hinge to take up the extra space.  For example, if your finished door opening is 37 inches, you would install ½ inch thick spacers under each hinge and install the 36 inc door set on top of the spacers.

5.       My door opening is quite a bit larger than the door sizes you offer.  What are my options?

First, please contact us with your specific finished door opening measurement so we can discuss the options with you.  However, in general, you have the following option:

You can install or have a carpenter install a pillar-like appearance against your door jambs to the necessary thickness to take up the large extra gap by installing 1x’s in graduating smaller widths. 

For example, if your finished door opening is 42 inches, you would fist install a 1x4 against the right and left door jambs.  Then centered on top of the 1x4, you would install a 1x3; then centered on top of the 1x3, you would install a 1x2.  Now you install the hinges directly on top of the 1x2 using extra long screws that will reach well into your original door jamb and hang your café door.

6.       I’m ordering several café doors with a weight over 75 pounds.  How do I place this order?

Our website payment processor can only accept online orders weighing less than 75 pounds.  However, we can take any sized orders over the phone.  Please call us to process your order #(630)355-1145

 

QUESTIONS ABOUT PAYMENTS

1.       I don’t have and don’t want to open a PayPal account.  Can I still pay by credit card?

Absolutely!  However, we still will use PayPal as our payment processor.  Here how to make a payment using our PayPal processor without a PayPal account:

Once you have finished adding items to your cart and are ready to make your payment, click on the “Proceed to Checkout” button.  On this page PayPal users can log into their account to proceed with their payments or you can make a non-PayPal payment with your credit card. 

Look for the credit card logos located at the lower left corner of this page.  You will see the statement, “Don’t have a PayPal account?  Use your credit card or bank account (where available).”  Click on the blue “Continue” button adjacent to this statement.

Along the left side of this page you can proceed with your credit card payment by filling in all the required fields (again you will see on the right hand side a log-in section for PayPal users, simply ignore).  When all fields are complete, click on “Review Order and Continue”.

2.       I don’t like making credit card payments through websites.  Can I pay over the phone?

We purposefully chose PayPal as our payment processor due to its well known privacy and security on the web.  However, should you feel more comfortable making your payment over the phone, we will be glad to process your order by phone #(630)355-1145

 

QUESTIONS ABOUT SHIPPING

1.       When will I receive my order?

All “Standard” louvered café door sets will ship within 3-7 business days of receiving payment.  All other café door orders ship within 10-14 business days of payment. Business days are Monday-Friday.

All US orders are shipped using the USPS (Post Office) Priority Mail service with an unguaranteed delivery time of 2-3 business days.

Please notify us immediately after placing your order if you do not receive USPS (Post Office) mail delivery to your location so an alternate shipping method can be arranged. 

International orders are shipped via USPS (United States Postal Service) International Priority Mail service with an unguaranteed delivery time of 10-14 business days. IMPORTANT: Once the package is in your country, your local mail carrier system is responsible for the final delivery to your address; any tracking questions must be addressed with them (not us) by using the provided USPS tracking number. Any customs or duty charges you may incur are additional and not our responsibility to pay. Please note: customs may require you pick your package up rather than it being delived directly to your address - this occurance is rare, not by our doing and is completely out of our control.

Please read about order tracking below.

2.       Will I be able to track my shipment?

Yes.  When your order ships, you will receive an email from us through PayPal notifying you of shipment.  This email will also contain a USPS tracking number that can be used at www.USPS.com/ 

Please note, the USPS tracking information is extremely limited but please track your package yourself prior to inquiring with us about the status of your shipment.

 

QUESTIONS ABOUT RETURNS OR EXCHANGES

1.       How do I return or exchange my order?

Your business and complete satisfaction is extremely important to us.  If for any reason you are not satisfied with your order you may return your order for a full refund on the purchase price of your item or request an exchange to your order within 14 days of receipt of your order.  Please read our policy below for more details and requirements for processing returns and exchanges:

Without exception, our café doors can only be returned for a refund or exchange if they are in their original, unfinished, uninstalled, unmarked and undamaged condition.   If for any reason you wish to return your order within 14 days of its receipt, please contact us by phone or email immediately to discuss your return or exchange.  Your order must be returned with any and all related parts also in their original, undamaged condition and in their original and unopened packaging when applicable.  You MUST ship our café doors back to us fully insured as we WILL NOT process refunds or exchanges if we receive our café door back in a condition damaged from by your shipping carrier.  

All shipping charges and transaction fees associated with a return or exchange remains your responsibility, unless we made an error to your order. Payments made by a credit card or with a personal PayPal account will be refunded through PayPal only. You will receive an email from PayPal that will contain simple insructions on how to obtain your refund.




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